Returns, exchanges & product claims
Need tips on how to make your return, exchange, or product claim? We’ll help you 😇
A helping hand if the product isn’t right for you
What happens after you've received your order is just as important to us as before it's completed. Look here for information on how to return, exchange, or make a product complaint. And of course, we always offer free shipping on purchases over €100 and 30 days of free returns!
1. Register your return
Register your return or size exchange in our digital return checkout
2. Package the goods
Pack the registered goods you want to return or exchange. Cover the old shipping label with the pre-paid return label provided in your delivery.
3. Drop-off return
The carrier for your return isn't necessarily the same as when the package was delivered. If your return label reads DHL Return Connect, head over to AnPosts postal service finder to find an AnPost service point near you (not possible to return by locker). Make sure you keep a receipt or confirmation of the drop-off.
Handling time is approximately 14 days. Depending on the type of payment chosen during your purchase, the handling time may vary.
More on returns
More on exchanges
More on product claims
