Need tips on how to make your return, exchange, or product claim? We’ll help you 😇
What happens after you receive your order is as important to us as before it’s finalized. See here for information on how to make a return, an exchange, or a product claim. And of course, we always offer free shipping and 30 days of free returns when you make your purchase!
Fill out the return form that was enclosed with your order. Don’t forget to fill out the reason why you want to return the product, using one of the codes on the form.
If you wish to exchange a product, you will need to fill out the correct return code for exchanges, and note the colour and size of the product that you want in exchange.
Before you make a product claim, you will need to take an image of the part of the product that you believe to be defective. You need to e-mail this picture to our customer service, along with an explanation of what happened. If your claim is approved, fill out the return form that was enclosed with your order and make sure to choose the correct return code for defective products.
See above for the first step in your return, exchange, or claims process.
Place the product you wish to return in a bag together with the return form, and place the pre-paid return label onto the package. If you’re using the bag that the products came in, place the return label over the original shipping label.
Drop off your package with An Post (find the closest post office with the QR-code found on the return form), and make sure you keep a receipt or confirmation of the drop-off. N.B. The postal service for your return isn't necessarily the same as when the package was delivered, so make sure you check your return label thoroughly.
Handling time is approximately 14 days. Depending on the type of payment chosen during your purchase, the handling time may vary.